Overview
Full job description
Overview:
We are seeking a highly organized and detail-oriented Remote Scheduler to oversee and manage the scheduling of our security personnel. This role is crucial to ensuring optimal coverage and operational efficiency. The ideal candidate will possess excellent time management skills, be adept at handling complex scheduling scenarios, and maintain a high standard of professionalism in all communications.
Responsibilities:
Develop, maintain, and adjust security guard schedules to ensure effective coverage and minimize overtime.
Efficiently manage both advance schedule changes and last-minute call-outs to ensure all shifts are adequately staffed.
Administer and monitor the scheduling email and phone line, addressing inquiries and processing both short-term and long-term scheduling requests promptly.
Proactively reach out to security officers and guards to fill shifts as needed, ensuring all shifts are covered without disruption.
Execute timely and clear communication through text and email notifications regarding schedule opportunities, updates, and changes.
Resolve inquiries from security personnel related to schedule adjustments, shift swaps, and availability.
Demonstrate proactive problem-solving abilities to address and resolve scheduling conflicts and issues efficiently.
Maintain and update the staff scheduling database, ensuring accuracy and currency of all information.
Manage lists and records related to staffing and schedules, including time-off requests, shift adjustments, and security personnel availability and preferences.
Ensure all scheduling activities are accurately updated in Celayix, documented, and maintained for personnel reporting purposes.
Distribute the color-coded UPRR schedule for the following day to officers, guards, supervisors, managers, and UPD Senior Leadership.
Send detailed confirmations to new officers prior to their first scheduled training day on UPRR assignments
