Overview
The IT specialist is to provide technical assistance, ensuring optimal use of software technologies, enhancing system performance, and securing data. To ensure success as an IT specialist, you should possess extensive experience in providing information technology support in a fast-paced environment.
IT Support Specialist Responsibilities:
Consulting with IT managers and other departments as required.
Training end-users on software functionality and programs.
Resolving logged errors in a timely manner.
Maintaining databases and ensuring system security.
Documenting processes and performing diagnostic tests.
IT Specialist Requirements and Skills:
A bachelor’s degree in computer science, information technology, or similar.
1 year of experience as an IT support specialist.
Exceptional ability to provide technical support and resolve queries.
In-depth knowledge of IT softwares, and networks.
Ability to determine IT needs and train end-users.
Proficiency in IT helpdesk and resolving software, such as Jira, Fresh teams etc.
Advanced knowledge of database maintenance and system security.
