Overview
Vacancy: Customer Service – English Speaker
Location: Kuala Lumpur Sentral, Malaysia.
Salary: RM 4,000 Basic + Shift Allowance up to RM 200+ and KPI Allowance (10% of basic pay)
Languages: English (Local Malaysians)
Headcount: 7
Joining: Immediately (October)
Work Hour: 4:00 AM – 1:00 PM (Fixed shift) Week Off : Thursday and Friday
Permanent role
Experience: Diploma – 1 year CS experience, SPM- 3 years’ experience, Major requirements : We need someone with neutral accent and can speak English fluently
*Primary Job Functions:*
* Provide primarily customer service based phone support to ADC customers.
* Activate and engage with client/customer whilst providing accurate information of customer’s
issue at hand.
* Accurately record and update customers’ cases into ADC’s CRM and trackers following
appropriate processes.
* Provide accurate and understandable information to all customers and support partners.
* Ensure customer issues and/or complaints are either addressed or escalated to the appropriate
level, whilst ensuring follow through in all cases.
* Ensure all follow ups are done in a timely manner.
* Ensure all SLA’s are met appropriately.
* Maintain high level of customer satisfaction whilst maintain a professional manner.
* Be familiar with all policy, processes, and product knowledge and escalation paths.
* Remain polite, patient and courteous with customer throughout the experience.
* Ensure the end to end experience for all customers is at a high level of customer satisfaction.
