Customer Service Representatives

Overview

Responsibilities :

Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company’s products.
Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
Works with multiple technology applications and features to resolve customer contacts.
Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
To exceed customers expectation in terms of customer service & accurate information.
Work in a team to achieve the required KPI elements and SLA.
Requirements :

Good in both time management & people development skills
MS Office operating and typing skills
Interpersonal skills
Problem Solving skills
Telephone etiquettes
Able to work on weekends and rotational shift
Willing to work in Shift rotates (24 hours)
Able to work on weekends and public holidays
Preferable attitude: Positive, Fast paced and prompt, Achievement oriented,
Energetic and Enthusiastic

Working Hours :

Mon to Sun, 5 days in a week (Each shift consists of 9.5 working hours and
inclusive of 1 hour lunch and 30 minutes for break)

Benefits

Working permit provided (Renewable).
1 way flight ticket to Malaysia provided.
Airport pickup service provided.
Temporary accommodation 14 days
Opening bank account
Scheduled van shuttle operated
Other allowances: Performance incentives, and Night shift allowances (if
applicable)

Annual leave 12 days
Sick leave 14 days
Medical insurance
Career growth- Stage: Customer Service Executive > Senior Customer
Service Executive > Team Leader >Senior Team Leader > Assistant

Manager > Manager > Senior Manager

IJP – Internal job program. Opportunity to transfer to the candidate’s
favorite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.