German Speaking Customer Service Consultants

Overview

• Join a reputable airline brand across different work areas

• Assist passengers with pre- and post-flight travel inquiries in the customer relations department in German and English

• Utilize airline reservation systems, handle voice calls in English and German, and potentially engage in written correspondence

• Comprehensive paid training on products and systems provided

• Daily interaction with international passengers for inquiries and feedback

• Expected to achieve specific key performance indicators and maintain high client service standards

• Work in a fast-paced and time-critical call center environment

 

 

Requirements
• Must have native-level fluency in German (both verbal and written skills required)

• Based in Cape Town

• Only permanent residents or South African ID holders eligible

• Strong computer literacy and technical skills

• Clean criminal record

• Flexible to work in shifts

• Previous customer service experience is advantageous

Employment Terms:

Annual Compensation: R200,000 CTC (R16 600 per month)

Full-time, Permanent contract: 40 hours per week with 8-9 hour shifts per day

Operational Hours: 24/7, 365 days a yearRotating shifts including weekends and public holidays as needed

Specific operating hours based on assigned account, to be discussed during interviews

Training: 4 weeks (Fully Paid)

Probation Period: 4 months

Health Insurance Coverage provided by the Company

On-Site for 15 Weeks, then fully remote work from home

Work-from-Home after 15 weeks: Reliable Fibre or ADSL internet connection required at own expense

UPS solution necessary during power outages (Inverters available for purchase through our clients Cape Town branch or personal solutions accepted)