Overview
Communicating with customers: CSRs may communicate with customers in person, by phone, by email, or by chat. They may also provide introductory information to new customers.
Resolving issues: CSRs may help customers with complaints, questions, or problems with products or services. They may troubleshoot common issues, escalate concerns, and follow up to ensure the issue is resolved.
Providing information: CSRs may provide information about products, services, policies, or billing. They may also recommend products or services to customers.
Processing transactions: CSRs may take orders, process payments, or handle returns and exchanges.
