Overview

KEY RESPONSIBILITIES:

  • Respond promptly to customer enquiries across social media, email and phone regarding property listings, market conditions and company’ service offerings.
  • Manage online and off-line bookings, confirming reservations, and ensuring smooth check-ins and check-outs.
  • Anticipate customer needs and initiate follow-ups to ensure satisfaction with resolutions and services provided.
  • Engage potential clients by providing personalized property recommendations based on their inquiries and preferences
  • Provide detailed information about available properties, including, features, pricing and location details.
  • Drive customer engagement by maintaining and reselling to a database of past clients.
  • Maintain accurate records of client details, including IDs and signed agreements.
  • Ensure all documentation is complete before finalizing bookings.
  • Investigate and resolve all property complaints and violations efficiently to maintain client satisfaction.
  • Assist clients in scheduling property viewings and liaise with real estate agents.
  • Propose and implement solutions to improve the overall customer experience.
  • Communicate with the operations team to ensure properties are ready for guest arrivals.
  • Liaise with cleaning and maintenance staff to uphold property standards.
  • Assist in managing the company’s social media platforms by engaging with followers and responding to inquiries.
  • Collaborate with the marketing team to promote properties and offers to past and potential clients
  • Share insights from customer interactions to support service improvements and marketing strategies.
  • Document all transactions and interactions in the CRM system.
  • Generate reports on bookings, client feedback, and operational efficiency
  • Follow up with clients post-checkout to gather feedback and promote repeat bookings.
  • Develop strategies to maintain relationships with high-value clients.
  • REQUIREMENTS:
  • Bachelor’s degree in any related field.
  • Minimum of 2 years’ experience in customer service, hospitality, or real estate.
  • Strong interpersonal and communication skills.
  • Excellent organizational skills and attention to detail.
  • Proficiency in CRM tools and social media platforms.
  • Ability to multitask and manage time effectively in a dynamic environment.
  • Must live on the Island or a close proximity to it.