Overview
We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support via phone, email, and chat. Your goal will be to resolve customer inquiries and issues in a timely and professional manner, ensuring a positive customer experience.
*Key Responsibilities:*
– Respond to customer inquiries via phone, email, and chat in a timely and professional manner
– Resolve customer complaints and issues in a fair and courteous manner
– Provide accurate and detailed information about our products and services
– Process customer orders, returns, and exchanges as needed
– Escalate complex customer issues to senior team members or management as needed
– Maintain accurate records of customer interactions using our CRM system
