Overview
Job title: WFM Scheduling Analyst
Work Setup: Work from Home in Mckinley
Shift: Shifting Schedule:Night Shift
Salary: 21K.
Candidate must have experience working in a BPO setup.
JD :
Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation. Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives. May recommend operational improvements. Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives.
Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course.
Qualifications :
•Has a knowledge base typically acquired from a professional/university degree and
•1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practices, and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes
• With BPO experience
If you are interested, kindly send your cv to this mail gideon.fagbuaro@gratitudeindia.com using the job title as the subject of the mail
