Overview
Responsibilities: • * Manage inbound calls professionally and efficiently. • * Address customer inquiries and resolve issues promptly. • * Provide accurate information regarding products, services, and company policies. • * Escalate complex issues to appropriate channels for resolution. • * Document all interactions and maintain comprehensive records. • * Uphold company standards of customer service excellence. • Required Skills and Qualifications: • * Exceptional verbal communication skills. • * Strong active listening and problem-solving abilities. • * Ability to multitask and prioritize tasks effectively. • * Proficiency in basic computer applications. • * Previous customer service experience preferred.
