Communications and ICT Officer

About SEIDA

SEIDA is a non-partisan socio-economic development firm formed to produce and disseminate specialized development services appropriate for the development of strong and vibrant institutions and individuals capable of contributing towards poverty reduction initiatives and millennium development goals in the peri-urban and rural areas. SEIDA supports and works both with Development agencies/ Programs and agribusiness sectors in strengthening the collective actions of the smallholder producers. SEIDA is seeking experts to work on the livelihood project targeting youth and women in the agricultural industry in Tanzania

1.0.          Communications and ICT Officer

The ICT Officer plays a key role in ICT service delivery of the organization. The position provides support to the Information & Communications Technology (ICT) Department by contributing towards achieving the department’s goals for the Organization. This includes providing direct ICT support to the Organization’s end users in their use of the ICT resources, enabling the delivery of effective and secure and reliable ICT systems and contributing to development and implementation of ICT standards and policies.

2.1. Position Responsibilities

The Specialist will work under the direct supervision of the Project Coordinator and will implement and coordinate activities related to SEIDA projects and programs. Specifically, will be responsible for the following :

·         Lead on all aspects of developing the internal and external communication strategy for the organization

·         Develop and implement relevant and appropriate communication and information exchange guidelines, mechanisms and procedures for the Organization.

·         Work closely with the Executive Director and Managers of units within the Organization to develop appropriate communication materials and mechanisms to disseminate them to the general public, stakeholders including key financiers and Government.

·         Promote participatory approaches in knowledge exchange and information management locally, regionally and internationally to raise awareness on the Organization’s activities.

·         Provide support in the exchange of knowledge and dissemination of information on the Organization’s programmes and co-ordinate and support the documentation of case studies and best practices.

·         Lead a small team of colleagues to engage local, national and international media to communicate and disseminate information on the Organization’s activities.

·         To develop, review, update and edit all communication materials including branding, web content, publications, papers, newsletters etc. and ensure that the Organization standards are adhered to as well as projecting a positive image of the organization

·         Liaise with third parties to ensure accurate and timely production of publication and communication materials e.g. brochures, newsletters, documentaries etc.

·         Support colleagues across the Organization in refining skills in editing, proofreading and presentation.

·         Maintain databases of Organization publications and other outputs, a calendar of events and mailing lists

·         Keep track of the online footprint and media mentions of the Organization’s work and amplifies these where appropriate

·         Create and lead strategies to increase employee awareness of changes and new and ongoing projects to promote productivity at the Organization, including distribution of executive messages, prepare presentations and internal memos, and conduct meetings to share information and develop print materials and branding strategies for employee use.

·         Build and manage the SEIDA influence, reputation, voice and brand with key external and internal audiences; this will involve securing and maintaining buy-in with stakeholders and within the Organization’s operating environment such as funders and Government.

·         Identify opportunities for proactive advocacy and campaigning (including key events attended by key decision makers) to build support for Organization programmes.

·         Co-ordinate and manage the work of the Comms/ICT team; includes Brand, Media, best practices Communication and Technology and Application units of SEIDA through their managers

·         Serve as a member of the Management team and participate in the meetings as well as departmental meetings ensuring follow up and implementation of recommendations for all engagements

·         Provide regular consolidated briefs and updates to the Executive Director in terms of key progress, underperformance (if any) and challenges.

·         Oversee the development and implementation of an effective ICT ERP/digital systems strategy that addresses the technological needs of the organization and ensures that the organization adapts to emerging needs that support efficiency and effectiveness.

·         Provide ICT support and technical guidance to staff by organizing activities and operations of ICT staff and attending to helpdesk queries.

·         Support and coordinate the activities of ICT by ensuring that all requirements are addressed timely and accurately, with an efficient allocation of resources, and that all operations are in compliance with ICT policies, standards and are in line with ICT strategy.

·         Support the development of essential ICT documents in country offices by ICT staff, including standard operating procedures, business continuity plans, disaster recovery plans, and ICT risk records. Ensure redundancy and adherence to IOM global ICT SOPs and standards.

·         Develop and maintain data systems and analytic reports, ensuring data accuracy and insights to support data-driven decision-making.

·         Participate in service improvement assessments and recommend enhancements to the country offices management for optimizing and implementing ICT infrastructure and solutions.

·         Coordinate the prompt response to information security incidents, mitigate risks and escalate complex issues to the relevant specialist teams/units for resolution. Coordinate with missions and the HQ ICT Information Security unit to support the roll out of cyber security efforts. Ensure availability of updated Risk Assessment Matrix and ICT Pans and ICT Disaster Recovery Procedures.

·         Support the efficient procurement and provision of IMT-related equipment, supplies, and services in the region to meet business requirements.

·         Any other duties as may be assigned by the supervisor.

 

2.2. Qualifications and Experience:

Bachelor’s degree in communication, PR, Journalism and Information Systems/Technology/Computer Science or its equivalent from a recognized institution;

2.3. Experience/Knowledge and Skills

At least 3-5 years in Communication and Multimedia and ICT support and system administration, with at least three (3) years at a senior level;

Strong proficiency in the Adobe Suite (particularly Premiere Pro, InDesign/ illustrator) or an equivalent.

Professional certification in Servers, Networks, Hardware

Experience in supporting Server Systems (Windows, SQL, VM), supporting Windows Desktop Operating Systems, Network (LAN/WAN) setup and administration

Training in productivity tools within Microsoft Office Proficiency in Windows server virtualization, MS Exchange, MS SharePoint and Cyberoam UTM firewall administration

Knowledge and experience in IT project management and systems engineering including systems analysis, design and implementation.

Familiarity with ICT Systems; ensuring positive outcomes to all stakeholders

Intermediate level proficiency in MS Office applications i.e. word, excel, PowerPoint, MS Project, Outlook

Ability to interpret long term plans, programs and budgets for the department

Project management skills and an ability to develop plans, programs, SOPS, and coordination of workflows

2.4. Knowledge & Skills:

Commitment to the SEIDA mandate vision strategic direction, and priorities

Proven skills in training and facilitation of capacity building with an ability to initiate and manage change and to recognize and adjust to rapidly changing conditions;

Self-motivated, detailed oriented who enjoys working independently and as part of a team

Diplomacy: He/she will be required to have the ability to think fast amidst handling pressure and sensitive situations in a professional manner

Organizational skills: manage various meetings, reports, employees, and assorted office tasks that require top-notch organization and multitasking abilities

Collaboration: comfortable working and communicating with a diverse workforce that includes executives, senior management team, mid management personnel, vendors, contractors among other stakeholders

Strong training and facilitation skills with an ability to initiate and manage change and to recognize and adjust to rapidly changing conditions;

Strong communication and presentation skills including ability to write reports;

High level interpersonal and cross-cultural skills including ability to build collaborative relationships with sensitivity to diversity;

Strong quantitative and analytical skills, verbal skills and ability to communicate information clearly and effectively to internal as well as external stakeholders;

Able to work in an international and multi-cultural setting; and

High moral standing with impeccable integrity.

3.     Equal Opportunity Statement: We are an equal-opportunity employer and value diversity at SEIDA. We do not discriminate based on race, tribe religion, color, gender, age, marital status, or disability status. However,  women are encouraged to apply.

4.     Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to recruitments@seida.or.tz

The deadline for the applications is 15th January 2025 at 16:00 HRS