Customer Relations Officer

Overview

Job Summary:

Responsible for building and maintaining strong relationships with Smart Logistics & Services’ clients, ensuring their needs are met, and resolving any issues promptly.

 

Key Responsibilities:

1.       Customer Relationship Management:

§  Develop and maintain strong relationships with customers.

§  Ensure timely and effective resolution of customer complaints and issues.

§  Collaborate with internal teams to resolve complex issues.

§  Identify opportunities to upsell or cross-sell services.

2.        Communication:

§  Respond to customer inquiries via phone, email, or in-person.

§  Provide customers with service updates and promotions.

§  Serve as a Liaison between Smart Logistics and Clients

§  Communicate customer insights and feedback to relevant stakeholders to drive business improvements.

3.       Data Management:

§  Update customer information in the CRM system.

§  Track and analyze customer interactions to identify trends.

§  Develop and implement processes to measure and improve customer satisfaction (CSAT) and Net Promoter Score (NPS).

4.       Customer Retention & Marketing Support:

§  Identify areas for process improvement to enhance customer experience.

§  Develop and implement strategies to retain customers (especially at-risk customers)

§  Gather customer feedback to improve services and marketing strategies.

§  Promote Smart Logistics’ services to customers and potential clients.

5.       Social Media Management:

§  Manage and maintain Smart Logistics’ social media accounts.

§  Create and schedule engaging content to promote services and interact with customers.

§  Respond to customer inquiries and comments on social media.

§  Develop and implement community outreach programs to promote Smart Logistics’ services.

 

Requirements:

1.       Education: Bachelor’s degree in Business Administration, Marketing, Communications, Logistics or a related field.

2.       Experience: At least 2 years of experience in customer service, account management, or a related field preferably in the logistics industry.

3.       Skills:

·       Excellent written and verbal communication and interpersonal

·       Strong problem-solving and conflict resolution skills.

·       Fluent in English and French

·       Proficient in Office Suite

·       Ability to work in a fast-paced environment and prioritize tasks

·       Strong knowledge of Social Media platforms and content creation

·       Creativity and ability to think outside the box

 

To Apply:

Send a branded resume and cover letter to info@smartlogisticsandservices.com by September 6th, 2024, at 5 P.M.