Datacentre Support Engineer

Overview

VAM Systems is a Business Consulting, IT Solutions and Services company.

VAM Systems is currently looking for Datacentre Support Engineer  for our UAE operations with the following skillsets and terms & conditions:

Qualifications:

The candidate should have at least 5 years’ experience in the Data Centre infrastructure system.
The candidate should have a BSC degree in engineering or science.
The candidate should have good experience in using the MS office and AutoCAD.
The candidate should have good communication skills

Key Responsibilities:

Regular Data Centre systems Inspections for (UPS, cooling system, generator, technical room, electrical room, fire system, LV room, etc.)
Sending Data Centre Notifications to DC clients (PPM announcement, permanent access update, Force Majeure, etc)
Attending operational meetings with the internal stakeholder departments.
Attending/supervising onsite for the major & critical works maintenance by the specialised vendor for DC during office, non-working hours, day-off & holidays.
Assisting DC client’s enquiry through email, phone calls, even after working hours/day-off/holiday for their enquiry.
Coordinating with the DC FM team 24/7 (daily/after working hours/holiday/day-off)
Coordinating with DC FM team 24/7 during emergency periods such as receiving DC SMS alarms etc.
Maintaining Data Centre drawing layout update after any new DC lease signed
Updating DC Permanent Access Lists on a regular basis as and upon receiving the request.
Preparation of cooling charges through DEWA Tariff website for the prospect upcoming DC clients
Managing the design for special IT projects related to structure cabling and infrastructure network
Updating the Data Centre policies & procedures for any changes
Maintaining & updating the Data Centre critical spare parts list.
Reviewing monthly data centre field service reports and giving recommendations to the line manager.
Reviewing DC contracts and highlighting any changes to the line manager.

Reviewing & processing all service desk requests submitted by DC clients/ DC FM/ISP provider (DU & ETC) such as PTA, PTW, PTARE 24×7 within the approved SLA.
Monitoring the GSM signal for both ISPs and escalate any issues to the ISP to get them resolved ASAP.
Preparing Monthly Cable Reports & submitting to the Leasing & Accounts Team after reviewing.
Monthly KPI Reports submitted to Line Manager.- VP-IT Infrastructure
Preparing of Utility Charges Report and submitting to Line Manager. before submitting to accounts and leasing dept.
Maintaining the Cross-connect records & details and reporting to the line manager.

 

Terms and conditions

Joining time frame: (15 – 30 days)

The selected candidates shall join VAM Systems – UAE and shall be deputed to one of the leading Organizations in UAE