Overview
Yookatale, a mobile food market for selling, buying and advertising food products and services in Uganda invites qualified applicants to fill the vacant posts of Order manager to work in Entebbe- Kampala – Nakawa – Kawempe – Lubaga – and – Makindye and across Uganda , Tanzania & South Africa.
www.yookatale.com
NOTE.
a) Applicants must specify the vacancy and location they wish to apply.
b) Applicants must state clearly in the applications their contact address, telephone numbers and email addresses.
c) Only shortlisted candidates will be contacted.
Yookatale Order manager oversees the entire order lifecycle, from initial placement to final delivery, ensuring accuracy, efficiency, and customer satisfaction through order processing, tracking, and fulfillment.
Key Responsibilities of Yookatale Order Manager:
Order Processing & Entry:
Accurately and efficiently capture, verify, and process customer orders.
Order Tracking & Fulfillment:
Monitor order status, coordinate with warehouse and shipping departments, and ensure timely and accurate delivery.
Inventory Management:
Collaborate with inventory management to ensure sufficient stock levels for order fulfillment.
Issue Resolution:
Address and resolve any issues related to order processing, fulfillment, or delivery.
Customer Communication:
Serve as a point of contact for customers regarding their orders, providing updates and resolving inquiries.
Process Improvement:
Identify areas for improvement in order management processes and implement solutions to enhance efficiency and accuracy.
Data Analysis:
Analyze order data to identify trends, patterns, and opportunities for optimization.
Team Leadership :
Lead and manage a team of order management specialists, providing guidance, training, and performance feedback.
Collaboration:
Work closely with sales, logistics, customer service, and other relevant departments to ensure seamless order management.
Backlog Management:
Manage and prioritize orders in the backlog to ensure timely fulfillment.
Order Expediting:
Expedite orders as needed to meet customer expectations and delivery timelines.
Returns & Exchanges:
Handle customer returns and exchanges efficiently and effectively.
